Frequently Asked Questions

For new and established patients, please call 202-370-6872. If you are new patient we will help guide you through the registration process.

Upon your visit, you will meet your new provider, complete forms, and participate in a psychiatric evaluation. Please expect to spend 90 minutes for the entire process. There will be two sessions for the initial evaluation.

Lotus is located at 50 E Street SE, suite 300. Please note that LBH is located within the Capitol Hill Center. Look for the blue awning on E street. You will need to be buzzed in by your provider, come to the 3rd floor and have a seat in the waiting room.

There is only street/residential parking. The closest metro is Capitol South (Blue Line). Look for the blue awning. Please note that LBH is located within the Capitol Hill Center on the 3rd floor. You will need to be buzzed in.

Please bring:

  • Insurance card/proof of insurance
  • Government issued ID
  • Previous evaluations and testing, if applicable
  • List of medications and/or bottles of medication
  • Contact information for all treating providers (PCP, Social worker, case manager, etc)
  • Children/adolescents must be accompanied by their guardian who has medical decision making rights.

Please contact your provider or submit a refill request through your pharmacy.

Please see our insurance participation list on the Patient Resources page or call our office at 202-370-6872.

We accept cash, check, and credit card (Visa, MC, Amex, Discover) payments.

To cancel your appointment please call 202-370-6872. Please call at least 24 hours in advance, during business hours. If an appointment is cancelled within less than 24 hours, there will be a $50.00 fee.

No. In case of an emergency, call 911 or present to the nearest emergency room. If you are you a DC resident and under 18 years old, you may also call ChAMPS (Children and Adolescent Mobile Psychiatric Services) at (202) 481-1440 for 24/7 assistance. If you are a DC resident and over 18 years old, you can call (202) 673-9300 for comprehensive psychiatric emergency program.

In case of an emergency, please call 911 or present to the nearest emergency room. Please leave your provider a voicemail once it’s safe to do so and they will return your call during regular business hours.